The Apology Impulse: How the Business World Ruined Sorry and Why We Can’t Stop Saying It-P2P
Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed statements of mild regret.
We have become addicted to apologies but immune from saying sorry.
In January 2018 there were 35 public apologies from high-profile organizations and individuals. That’s more than one per day. Between them, in 2017, the likes of Facebook, Mercedes Benz and United Airlines issued over 2,000 words of apologies for their transgressions. Alarmingly, the word ‘sorry’ didn’t appear once.

The Apology Impulse: How the Business World Ruined Sorry and Why We Can’t Stop Saying It-P2P
English | October 3rd, 2019 | ISBN: 1789660343, 0749493208 | 360 pages | EPUB | 1.53 MB
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The Apology Impulse: How the Business World Ruined Sorry and Why We Can’t Stop Saying It-P2P
https://katfile.com/2flqiz5cx9vo/The_Apology_Impulse_-_Cary_Cooper.epub.html