Stellar Customer Service by Mou Chakraborty-P2P
From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training.
• Provides model staff training programs that have been proven successful in real-world applications
• Addresses how to improve the delivery of customer service at all levels of personnel—librarians, general staff, student workers, and volunteers

Stellar Customer Service: Training Library Staff to Exceed Expectations by Mou Chakraborty -P2P
English | 213 pages | ePUB | 1.7 MB
Download: – Uploadocean -NTi

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