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Service Management: Operations, Strategy, Information Technology 9th Edition-P2P

The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

Service Management: Operations, Strategy, Information Technology 9th Edition-P2P

English | 2019 | ISBN-13: 978-1259784637 | 545 Pages | PDF | 13.97 MB
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  1. YTSTY
    August 13th, 2020 | 10:50
  2. tt
    August 13th, 2020 | 12:11
  3. Matbb
    August 31st, 2020 | 17:26

    Service Management: Operations, Strategy, Information Technology 9th Edition-P2P

    https://katfile.com/xrp8ho6lfi37/Service_Management_Operations,_Strategy,_Information_Technology_9th_Edition.pdf.html

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